Company News

Solving the problem of incompatibility of Windows and Online Solutions Security Suite

Unfortunately, the information of your computer’s system files version is not taken into account in our software so far. Therefore your system is incompatible with the Online Solutions Security Suite.

To solve the problem:

  1. Download KernelChecker (89kb). Help
  2. Run KernelChecker.
  3. Wait for the files to be sent. In this case you will see the message:

    Your files have been sent.
    You can not run OSSS until required fixes will be made!
    Please recheck for OSSS installation package update in several hours.

    or

    You can not run OSSS until required fixes will be made!
    Please recheck for OSSS installation package update in several hours.

  4. Data update is performed during the working day (usually, around 19:00 GMT+03). Therefore, run KernelChecker in several hours again. If the program displays:

    Congratulations!
    Now your system is compatible for Online Solutions Security Suite.
    Please download a new installation package at:
    http://www.online-solutions.ru/en/osss_security_suite.php

    you have to download a new buid of OSSS installation package and to run it. Now your system is supported! You can install Online Solutions Security Suite on your compuer without any problems.

  5. If you haven’t received the message, described in the previous step, wait 24 hours and repeat the previous step again. If the result doesn’t change, it’s most probably an error. We kindly ask you to report it to us.

Solving the problem of incompatibility of Windows and Online Solutions Security Suite